Frontend preview: the information below is concept copy and must be confirmed by the owner before accepting orders.
Shipping from the Netherlands
The current concept assumes that orders will be prepared and dispatched from the Netherlands with tracking where available.
Processing time
Draft estimate: 1–2 business days after payment confirmation. High-demand periods may take longer.
Estimated transit time
- Netherlands: 1–3 business days
- Europe: 3–7 business days
- International: 7–14 business days
Delivery windows are estimates and may change because of carrier, customs or local service delays.
International orders
Any import duties, taxes or customs charges would normally be the responsibility of the recipient unless the final checkout states otherwise.
Hygiene-sensitive returns
The intended policy requires hair items to remain unused, unworn and in their original sealed packaging. Any opened, altered, washed, coloured or installed hair may be ineligible for return for hygiene and quality-control reasons.
Return request
The older concept proposed requesting a return within 14 days of delivery. This period and the complete process still require final approval.
Incorrect or damaged delivery
The draft asks customers to contact Kymary within 48 hours with clear photos and order details, so the issue can be reviewed promptly.
Refund timing
Approved refunds were proposed for the original payment method after receipt and inspection. Exact timing and non-refundable costs must be confirmed before launch.
